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Post by Tami on Apr 15, 2023 22:37:01 GMT
I followed the instructions to upgrade to & yw7, save my former yw5 file as yw7 and uploaded it to Google drive, but it won't open in Ywriter Android. All I get is the message "The project failed to import. Ensure the file's contents are in one of the supported formats: plain text, rtf, yw6 or yw7."
I've tried it in both yw6 and yw7 and get the same error message. I was able to import an rtf export, but shouldn't it also work with the yw7 file?
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Post by Admin on Apr 16, 2023 21:58:05 GMT
Hi Tami,
Thanks for reporting this issue.
3 things -
1. Could you please send an example of a .yw7 file that has this issue to ywriterapp@gmail.com and I'll see if I can replicate it.
2. Can you please also send me the diagnostic log from main menu -> View Log (it may take some time to load) -> menu -> Share log. This is a fairly generic error for when the file fails to read for any reason, but there will be more details in the log which will help me diagnose the issue.
3. If you create a brand new empty .yw7 project and put it on google drive, does it still have the problem?
Thanks,
Liz
yWriter App Support
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Post by Tami on Apr 17, 2023 0:20:12 GMT
Thanks, Liz - I sent you the email.
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Post by ghinen on Oct 13, 2023 7:59:33 GMT
Hey, I have a similar problem, but I can open the file but cannot save it. I use a chromebook   |
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Post by Admin on Oct 28, 2023 19:35:07 GMT
Hi ghinen,
Sorry for delayed reply.
Does this issue happen always, and just for Google drive or other storage too?
Can you please send me a log file?
From main menu -> View Log (it may take some time to load) -> menu -> Share log. Select email and send to yWriterApp@gmail.com
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